U.S. HR and payroll process transitions to India 11/2003 – 07/2006
Onshore-to-Offshore Transitions MPHRO. Directed the transition of complex U.S. HR/payroll processes to India, building and leading a 5-member team and establishing governance, cost controls, and service stability for high-complexity enterprise clients.
Conducted process and risk assessments to define transition roadmaps, knowledge-transfer plans, and SOPs that enabled a smooth onshore-to-offshore handover with zero service disruption.