Head Shared Services Delivery Centre 06/2009 – 08/2011
Established the organization’s Global Shared Services Centre for a USD 1.5B multinational manufacturing group, anchoring Global Payroll as the foundational workstream across 25+ countries.
Led an end-to-end global payroll transformation, transitioning from fragmented local providers to a centralized, governed delivery model in under nine months, partnering with Safeguard Global.
Designed the global shared services operating model, including governance frameworks, service catalogues, SLA/KPI structures, and Oracle HCM-aligned process standardization, delivering ~$1.5M in YoY savings.
Directed payroll data migration, parallel runs, cutover, and stabilization across multiple statutory jurisdictions, and expanded scope post-stabilization into HR operations, finance, and procurement.