India Center Head (Country Head) | 09/2011 – 06/2019
Established and scaled Safeguard Global’s India operations from inception into the company’s largest global payroll and shared services center, holding full P&L ownership and statutory signatory accountability.
Scaled the India organization from a single employee to 500+ professionals, building a multi-functional platform spanning Global Payroll, HR Operations, HRIS, IT, and Group Finance, supporting 100+ multinational clients and 600+ payrolls processed monthly (720K+ payslips annually).
Expanded the delivery mandate beyond its original APAC scope to support roughly two-thirds of EMEA and one-fifth of Americas clients, demonstrating scalable operating leverage without proportional cost escalation.
Led early adoption of RPA and automation (2015–2018) and was instrumental in developing internal platforms (ARTHUR, CHRIS) and a global Zendesk service management capability handling 6,000+ daily interactions.
Established the HR Technology Centre of Excellence (India) in partnership with UK leadership, and led large- scale workforce transitions and client migrations while maintaining service continuity.
Acted as Authorized Signatory and senior statutory representative for the India entity, strengthening compliance, audit readiness, and risk governance across multiple jurisdictions.